Frequently Asked Questions

This page answers the common questions buyers usually have before ordering from ArcaneStash. It covers browsing our games, guides, purchases, delivery, and our Arcane Coins rewards system in one place, in plain language.

General

What is ArcaneStash?

ArcaneStash is a store for Diablo II: Resurrected, Path of Exile, and Path of Exile 2. You can browse by game to find individual items, check Bundles & Packs for grouped purchases, and read Guides if you want help with builds, farming, gearing, and general progression.

Where should I start if I am new to the site?

If you already know what you want, use the search bar or head straight to your game's page from the homepage — each game page has a category filter if you want to narrow things down. If you're still deciding what to buy or how to build your character, start with the Guides section.

Items and Packs

Where do I buy items?

You can buy items directly from each game's page — Diablo 2: Resurrected, Path of Exile, or Path of Exile 2, all listed on the homepage. That's the main place to browse available items, filter by category, and open individual listings before adding something to your basket.

What is the difference between browsing by game and Bundles & Packs?

Browsing a game's page is for exploring its full item selection one listing at a time. Bundles & Packs is better when you want a grouped purchase instead of choosing everything one by one — useful if you want a faster start, a themed bundle, or a simpler buying flow.

Do you have guides for items and builds?

Yes. The Guides page is where you can read articles about builds, ladder and league topics, farming routes, and gearing ideas across the games we support. That section is there to help you decide what to buy and how to use it well after the purchase.

Orders and Purchases

How does buying work on the site?

You browse a game's listings or Bundles & Packs, open the item you want, and add it to your basket. From there, open your basket and go to checkout: first you fill in your details (email, and optionally your BattleTag and Discord), then you choose how to pay and confirm. The full walkthrough is on our How It Works page.

Do I need an account to buy?

You can check out as a guest without an account. Registering is required, though, if you want to use our affiliate program, earn and spend Arcane Coins, or level up for a permanent discount — all of these are tied to your profile, so a guest order can't collect or use them. Our customer levels and Arcane Coins are explained further down this page.

What payment methods do you accept?

PayPal (with a PayPal account, or as a guest with a debit/credit card), and Stripe — which covers a card directly, plus Apple Pay, Google Pay, and Link where your device and browser support them. Nothing is charged until you confirm the payment step itself.

How do I check an order after I buy?

You can use the track order page to check progress after purchase. Keep your order number so you can look it up quickly — if you run into any trouble, reach out to us on Discord, by email, or by opening a ticket using the chat icon in the bottom-right corner of the page, and we'll help directly.

Delivery and Support

How long does delivery usually take?

Delivery usually takes anywhere from a few minutes to a few hours, depending on the item, current demand, and stock. Some items are delivered very quickly, while others may take longer — check the delivery info shown on each listing for what to expect.

What if I need more help before buying?

If you're unsure what to pick, check our guides or browse by game to compare listings. If you still need help, contact us on Discord, by email, or open a support ticket using the chat icon in the bottom-right corner of the page.

Customer Levels

What are customer levels?

Customer levels are our loyalty discount. The more you spend with us over time, the higher your level — and every level above Level 1 gives you a permanent discount on everything in the store:

How do I level up?

Just shop while signed in. Your level is based on the total you've actually paid on completed orders. Amounts covered by promo codes or Arcane Coins don't count toward it. Once your total passes the next threshold, your new level and discount apply from your next order on.

Does my level discount expire?

No. Your level is based on your lifetime spend with us, so once you reach a level you keep it — and its discount — permanently.

Do I need to enter a code to get my level discount?

No. As long as you're signed in, it's applied automatically at checkout and shown as its own line (for example "Level 2 discount (3%)") in the price breakdown before you pay.

Can I use my level discount with promo codes and Arcane Coins?

Yes. Your level discount works alongside promo codes and Arcane Coins on the same order, and you still earn 5% cashback in Arcane Coins at every level.

Where can I see my level?

On your profile page, which shows your level, your discount and exactly how much more you need to reach the next level. When you're signed in, it's also shown in the site header on desktop and at the top of the menu on mobile.

Do guest orders count toward a level?

Levels are tied to your account, so only orders placed while signed in count. Creating an account is free.

Arcane Coins

What is the Arcane Coins system?

Arcane Coins are ArcaneStash's reward system. They act like store credit that you earn from purchases and can later use to reduce the price of future orders.

Do I need to register to use Arcane Coins or the affiliate program?

Yes. Cashback and affiliate earnings are credited to your profile, so you'll need a registered account to take full advantage of either — a guest checkout can't collect or spend Arcane Coins.

How do Arcane Coins work in simple terms?

When you complete an order, part of that value comes back to your account as Arcane Coins. Completed purchases earn 5% cashback in Arcane Coins, and 1 Arcane Coin = $1 in value. You can then apply those coins to lower the total on a future purchase.

Can I combine Arcane Coins with promo codes?

Yes — when available, you can use a promo code and Arcane Coins on the same order. That means one part of the savings can come from a code and another part can come from your saved account balance.

Where can I read the full Arcane Coins explanation?

This section covers the current details in full. If anything isn't clear, reach out on Discord and we'll walk you through it directly.

Policies

Where can I read the site policies?

You can read our Privacy Policy (which also covers data deletion requests), Terms of Service, and Refund Policy for the formal policy pages rather than the short answers here.